Shipping and return policies for Shogun Audio

Shipping Info

Postal Charges

Our online store has a comprehensive weight-based system that charges you on the total weight of your order.

UK

Begins from £4.00 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.00 handling charge.

Europe

Begins from £5.16 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.50 handling charge.

Rest of World Zone 1

Begins from £7.56 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.

Rest of World Zone 2

Begins from £8.06 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.


Customs and Import Duty Charges

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.

Delivery

Deliveries within the U.K only will be by first class Royal Mail post. All post to Europe and Rest Of World will be made by standard airmail Royal Mail post.

The following is a rough guide to how long your order should take to arrive:

UK: 1-4 working days, Europe: 4-7 working days, USA / Canada: 7-14 working days, rest of world: 7-20 working days, depending on location.

PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.

Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up.

Return Policy

Undelivered Items

If your item(s) has not arrived, please check with us that your item(s) had been properly processed and sent successfully. We will consider an item(s) 'lost in post' if it hasn't reached you within 20 business days. We have to wait 20 business days for the package to be deemed 'lost' as this is the length of time Royal Mail wait until they confirm an item can be 'lost' and we can be refunded by them. In the extremely unlikely event that your item has not arrived within 20 working days, we will either re-send your item(s) or offer a full refund.

Order Cancellations

If you would like to cancel your order, please contact us on shop@shogunaudio.co.uk as soon as you can. We do process orders within 1-2 days after the order is made (subject to weekends and public holidays), so please contact us as close to making your order as possible or your item(s) may have already been dispatched.